Privacy Policy

Effective date: 02/03/2026

Overview

  1. This Privacy Policy explains what personal information we collect through www.charmainerenee.ca and related services (“Site”), why we collect it, how we use and share it, and your rights. By using the Site or signing up for Services, you consent to the collection and use described here.

Controller

  1. The data controller is: Charmaine Renee Lee. Contact: charmaine@charmainerenee.ca.

What We Collect

  1. We collect personal information you provide directly and information collected automatically:

A. Information You Provide

  • Contact details: name, email address, phone number (if provided).

  • Account details: username, password, profile information.

  • Payment info: processed by third-party payment providers (we do not store full card details).

  • Communications: messages, support requests, and feedback.

  • Program registrations: preferences, dietary or accessibility needs for in-person events (optional).

  • Health-related or sensitive info: only if voluntarily provided (e.g., when discussing your wellness history). Provide such details only if you are comfortable; sensitive data may be treated as personal health information and handled with care.

B. Information Collected Automatically

  • Usage data: pages visited, time spent, clicks, IP address, device and browser type, referring pages.

  • Cookies and tracking: See Cookies section.

C. Information from Third Parties

  • If you sign in using third-party services (e.g., social login) or if you purchase via third-party platforms, we may receive data from those services (subject to their privacy policies).

  1. How We Use Your Information We use personal information to:

  • Provide, manage, and improve Services and Site functionality.

  • Process payments and fulfill purchases.

  • Deliver downloads, recordings, program access, and event registrations.

  • Send newsletters, promotional offers, and transactional communications (you may unsubscribe).

  • Respond to inquiries and provide customer support.

  • Comply with legal obligations and protect rights and safety.

  • Analyze and understand Site usage and performance.

Legal Basis (if applicable)

  1. For Canadian users: we rely on consent, contract performance, and legitimate interests where appropriate (e.g., to provide Services, prevent fraud, and improve the Site).

Cookies & Tracking Technologies

  1. We use cookies, web beacons and similar technologies to operate the Site, analyze usage, and support marketing. You can manage cookie preferences through your browser or any cookie controls provided on the Site. Disabling cookies may affect Site functionality.

Sharing & Disclosure

  1. We may share personal information with:

  • Service providers: payment processors, email service providers, hosting, analytics, scheduling and CRM platforms, and other vendors who support our Services.

  • Event partners: for in-person event logistics (e.g., venue, accommodation), only as needed.

  • Legal and safety: to comply with legal obligations or protect rights, safety, or property.

  • Business transfers: in connection with a sale, merger, or reorganization (with notice). We do not sell personal information.

International Transfers

  1. We operate in Canada and may transfer personal data to third-party providers located outside Canada. We take reasonable steps to ensure adequate protections (e.g., vendors with privacy and security measures). By using the Site you consent to such transfers.

Data Security

  1. We implement reasonable administrative, technical, and physical safeguards to protect personal information. No internet transmission or storage is completely secure; we cannot guarantee absolute security.

Data Retention

  1. We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of data and purpose for which it was collected.

  2. Your Rights & Choices

  • Access and correction: You may request access to or correction of your personal information by contacting charmaine@charmainerenee.ca.

  • Withdraw consent/unsubscribe: You may opt out of marketing emails via unsubscribe links or by contacting us.

  • Deletion: You may request deletion of your personal data where permitted by law. We may retain certain information for legal, tax, or legitimate business purposes.

  • Complaints: If you are in Canada and have privacy concerns, you may contact the Office of the Privacy Commissioner of Canada (OPC) or the relevant provincial privacy authority.

Children

  1. The Site is not directed to children under 13 (or the applicable age in your region). We do not knowingly collect personal information from children under that age. If we learn we have collected such information, we will delete it.

Third-Party Links

  1. The Site may link to third-party sites. This Privacy Policy does not apply to those sites. Review their privacy policies before providing information.

Changes to this Policy

  1. We may update this Privacy Policy. We will post the revised policy with a new effective date. Continued use after changes means you accept the updated policy.

Contact

  1. For privacy questions, access requests, or complaints: charmaine@charmainerenee.ca